Terms and Conditions

Last updated: 13 July 2026

Welcome to Biyo. These Terms and Conditions ("Terms") govern your use of our website https://biyospa.com and the booking and use of services at BIYŌ Beauty Spa & Salon ("Biyo," "we," "us," "our"), a ladies' salon located in Al Forsan Central Mall, Khalifa City, Abu Dhabi, United Arab Emirates. By accessing our Site or booking a service with us, you agree to be bound by these Terms. These Terms are governed by the laws of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection, Federal Decree-Law No. 45 of 2021 on Personal Data Protection, and the UAE Civil Transactions Law (Federal Law No. 5 of 1985), as amended.

1. OUR SERVICES

Biyo is a ladies' salon offering hair, beauty, and grooming services exclusively to female clients, in accordance with local custom and licensing. Services offered, along with pricing, are described on our Site or provided at the salon and are subject to change without prior notice.

2. ELIGIBILITY

Our salon services are provided exclusively to women and girls. Clients under 18 must be accompanied by, or have the consent of, a parent or legal guardian. By booking a service, you confirm the information you provide (including age and health-related information relevant to your service) is accurate.

3. BOOKINGS AND APPOINTMENTS

• Appointments may be booked via our Site, by phone, or in person.
• We recommend arriving 10 minutes before your scheduled appointment. Late arrivals may result in a shortened service or the need to reschedule, at our discretion, to avoid inconveniencing other clients.
• Appointment confirmations will be sent via the contact details you provide.

4. CANCELLATIONS, RESCHEDULING, AND NO-SHOWS

• Cancellations or rescheduling requests must be made at least 24 hours before your appointment.
• Cancellations made with less notice, or no-shows, may incur a cancellation fee of up to 50% of the service value / forfeiture of any deposit paid, in accordance with our cancellation policy displayed at booking.
• We reserve the right to cancel or reschedule appointments due to circumstances beyond our control (e.g. staff illness, emergencies), in which case we will notify you as soon as reasonably possible and offer an alternative appointment or full refund of any deposit.
• Nothing in this section limits your statutory rights under UAE consumer protection law.

5. PRICING AND PAYMENT

• Prices are listed in UAE Dirhams (AED) and are inclusive of applicable VAT unless stated otherwise, in accordance with UAE Federal Tax Authority requirements.
• Payment is due at the time of service unless a deposit or prepayment arrangement has been agreed at booking.
• We accept the payment methods indicated on our Site or at the salon. Card payments are processed securely through a licensed third-party payment provider.
• Prices may change from time to time; the price applicable is the one confirmed at the time of your booking.

6. REFUNDS

Refunds for services already rendered are considered on a case-by-case basis, consistent with Federal Law No. 15 of 2020 on Consumer Protection. If you are dissatisfied with a service, please raise the issue with us within 48 hours so that we can address it, which may include a redo of the service, partial refund, or other appropriate remedy at our discretion. Deposits for prepaid packages or products are subject to the specific terms communicated at the time of purchase.

7. CLIENT HEALTH, SAFETY, AND CONDUCT

• Please inform our staff of any allergies, skin conditions, pregnancy, or medical conditions that may affect your treatment before your service begins. We are not liable for adverse reactions arising from undisclosed conditions or allergies.
• We reserve the right to refuse or discontinue a service where, in our reasonable judgment, providing it would pose a health or safety risk to the client or our staff.
• We maintain hygiene and safety standards in accordance with UAE Ministry of Health and Prevention and local municipality/health authority requirements applicable to salons.
• Clients are expected to treat our staff and other clients respectfully. We reserve the right to refuse service to anyone who is abusive, disruptive, or acts inappropriately.

8. PRODUCTS AND GIFT CARDS

Any retail products or gift cards purchased are subject to the specific terms provided at the time of sale. Gift cards are non-refundable for cash but may be used towards services or products unless otherwise stated, and are valid for the period indicated at purchase.

9. LIABILITY

• We take reasonable care in providing our services using appropriately trained staff. However, to the maximum extent permitted under UAE law, Biyo shall not be liable for any indirect, incidental, or consequential loss arising from use of our services.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under UAE law, including liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence, in accordance with the UAE Civil Transactions Law.

10. INTELLECTUAL PROPERTY

All content on our Site, including the Biyo name, logo, images, and text, is owned by or licensed to BIYŌ Beauty Spa & Salon and is protected under UAE Federal Decree-Law No. 38 of 2021 on Copyright and Related Rights and applicable trademark law. You may not reproduce, distribute, or use our content without prior written consent.

11. PRIVACY

Your use of our Site and services is also governed by our Privacy Policy, available at /privacy-policy, which explains how we collect and use your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

12. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Abu Dhabi, United Arab Emirates, without prejudice to any right you may have to raise a complaint with the UAE Ministry of Economy's consumer protection department or other competent authority.

13. CHANGES TO THESE TERMS

We may revise these Terms from time to time. The "Last updated" date reflects the most recent changes. Continued use of our Site or services after changes are posted constitutes your acceptance of the revised Terms.

14. CONTACT US

For questions about these Terms, please contact:

BIYŌ Beauty Spa & Salon Al Forsan Central Mall, Khalifa City, [Emirate], United Arab Emirates Email: info@biyospa.com Phone (Abu Dhabi): +971 2 667 4377 Phone (Al Ain): +971 3 734 2993

15. COOKIES AND CONSENT

By continuing to use our Site you accept the use of strictly necessary cookies, which are required to operate the Site and to submit an appointment request. Analytics and marketing cookies are used only where you have given consent through our cookie notice, and you may change or withdraw that consent at any time via the "Cookie Settings" link in the footer. Full details of the categories we use, how long choices are kept, and how to exercise your rights are set out in our Privacy Policy at /privacy-policy.

These Terms and Conditions are provided for general informational purposes and do not constitute legal advice. We recommend having them reviewed by a UAE-licensed legal professional before publishing.